Ensuring you’re prepared for the unexpected
Unforeseen events or failures will inevitably cause travel disruption. What travel providers can do is manage the disruption smoothly. Do you have the best possible tools to face these challenges?
Journey Mentor has a solution for you! Our comprehensive travel management solution is able to cope with the expected and unexpected.
The now-infamous Crowdstrike outage that crashed computers in July grounded travel across the world. Passengers were stranded and companies left scrambling.
Unforeseen events (aka ‘irregular operations’) like this can’t be planned for as flights can be scheduled months in advance. But you can build resilience. We’ll come to that.
Travel providers need to be on top of the game in any unforeseen event. To paraphrase a famous Commercial Union ad, the drama shouldn’t turn into a crisis.
Anything from freak weather to legacy tech fails to customers simply changing plans can affect travel businesses. Companies need to be resilient and respond swiftly and appropriately, providing booking alternatives to get customers back on track.
Failing to do this can jeopardise customer relations and a firm’s reputation, as well as costing money. EU regulations (e.g. 261/2004) and other laws worldwide compel airlines to compensate passengers for long delays, cancellations, missed connections and re-bookings.
Recent research by transport solutions company CMAC found a staggering 46 per cent of UK passengers would not use the same airline again after experiencing delays or cancellations.
Journey Mentor offers a new kind of comprehensive travel management solution that can cope with the expected and unexpected.
Our advanced system design and seamless swap capabilities, customised to your agency’s requirements, make re-booking and re-accommodation simple and lightning-fast even for large groups.
Over 22 personalisation parameters, along with the Loyalty platform that captures passenger preferences:
- Self-service for on-the-spot changes. A passenger can also amend their own plans
- Simplified re-booking for individuals or whole groups – a mere change in shopping conditions, or example, families are automatically booked together
At the core is our SWAPR technology. This continues to search better options based on customers’ preference parameters. It works as well during irregular operations, as in normal conditions.
It’s not dependent on any single distribution system either. So, when things go wrong in one system, you won’t be stuck in a bottleneck.
Journey Mentor always shows the best options across the board.
Our highly visible, Intermodal-ready platform easily integrates with hotels, transport and other services. If a customer needs to change, voluntarily or through disruptions, you’re ready.
Airline disruption management: How to manage reputational risk | CMAC Group
Know your Rights | The EC Regulation 261/2004 protects you – Flightright UK
Make your revenues fly
Book a free demo with our specialists
Let us show you how Journey Mentor works for your business.
- Complete request form
- Select preferred date & time
We’ll connect within 24 hours.